FAQs

We use Standard Shipping option for most orders. Item will be delivered within 4-7 business days (for US domestic) and 5-10 business days (for international) after production is completed.
Specific details can be found below, section Delivered Time Frame:

Shipping times vary based on the product and destination. You can find the estimated shipping time on each product page. You may also receive multiple tracking numbers after placing an order that has more than 1 item

We use Standard Shipping option for most orders. Item will be delivered within 4-7 business days (for US domestic) and 5-10 business days (for international) after production is completed.
Specific details can be found below, section Delivered Time Frame:

At Hhgroup we work around the clock to get your products delivered as soon as possible. To estimate when you can expect your order, please refer to the time frame below:

If your tracking number is not working, it may be because the shipping carrier’s system hasn’t updated yet or the package was not scanned right away. Please allow 24-72 hours for your tracking number to update and check again. If after 72 hours you are still experiencing problems, you can contact our support team via Contact Us 

Our postal service can take some time to scan packages into their mail stream and update the tracking information. Please allow 10-12 days for the carrier to scan your package into their system. Most carriers aren’t scanning packages and updating trackings frequently.

Here are some reasons behind tracking information may not be updated:

• Holiday Rush
• Delay on the part of the carrier
• Weather Conditions
• Package Not Scanned
• Packages are not scanned at intermediary stops
  
  

If it hasn’t been updated for 15 – 20 days, please contact our support team Contact Us and one of our agents will assist you right away.

Order modifications or cancellations may pose challenges once confirmed. Contact our customer support promptly for assistance with any issues.

Please keep in mind that if a forwarding service has been used, we have no control over the shipping progress

We will not be liable for any damage, defect, or loss that occurs.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. 

We highly suggest personally contacting the post office as well to check for updates regarding your initial request to them. Please contact the local post office with your tracking number to check.

If an item could not be delivered for any reason, the item would be sent back to the indicated return address.

The following are common reasons for items returned to sender:

• The address does not exist or is incorrect
• The addressee has moved without providing a forwarding address
• The item is refused by the addressee 
  
  

Please recheck your shipping address in the confirmation email before reaching out to us:

If the shipping address is correct, please Contact Us and we’ll do our best to get this sorted for you.

If the shipping address is incorrect, we request a re-shipping fee to resend your order.

Yes, we cater to a global audience! International shipping costs are calculated based on your location during the checkout process.

For queries or assistance, reach out to our customer support team via the “Contact Us” page on our website or email us at [email protected] 

Rest easy knowing our shirts are ethically produced. We prioritize responsible sourcing and collaborate with manufacturers committed to ethical and sustainable practices.

Stay informed about the latest designs, promotions, and exclusive offers by subscribing to our newsletter. Don’t miss out on the excitement!

 If you’ve received a damaged item, we apologize for any inconvenience. Resolve the issue promptly by contacting our customer support with order details and a photo of the damaged item. Your satisfaction is our priority!

We’re sorry to hear that you haven’t received your order.

So we can look into this for you please make sure you’ve done the following.

• Carrier may have placed it in a safer location, please check: Mailbox, Porch, Garage, Any area out of potential weather hazards, Exterior doors, and any locations where the package could be placed
• Check your mailbox again as some packages come separately from your regular mail.
• Check with others in your house that may have accepted it.
• If you live in an apartment complex, please contact your nearest office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping
• In rare cases, the package may show as ‘delivered’ but could take additional 24 hours.

If you still can’t find your parcel please Contact Us asap with your order information; including the order number, email and shipping address and one of our agents will assist you right away.

We currently accept the following forms of payment:

Credit Cards: We accept Visa, American Express, Mastercard, and Discover

Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout.

There may be several reasons why a transaction does not go through. We recommend checking the following list of possible reasons and reaching out to your credit card issuer/bank for further information.

Insufficient funds

Check the funds available in your bank account.

Card is expired

Check the expiry date shown on your credit or debit card.

Withdrawal limit exceeded

You may have reached a daily limit for a single vendor that could be set up by your card issuer or bank. Contact your bank for further information or retry the following day.

Card is blocked

Please try again in 30 minutes. If that doesn’t help, contact your bank or try adding a new card.

A technical error occurred

Please retry the process at a later time. 

Bank declined the transaction

Please contact your bank for more information.

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).